The hospitality industry continues to grow with each passing year. Statistics within the industry show that a new hospitality job is created every 2.5 seconds, making it a vital sector of the world's economy. In the United States alone, there are more than a half-million hospitality jobs, expected to increase substantially over the years.
But what is hospitality? What does it mean, and why is it so important? Let's take a closer look.
What is hospitality?
Hospitality is generally an industry that provides customer care services. For example, the benefit of welcoming guests, delivering and meeting the guests' needs during their stay at the hotel. Specifically, in Vietnam, the hospitality industry is understood as restaurant management, food service, or hotel management.
Currently, the hospitality industry is also witnessing positive signals when applying digital transformation in operations and management - this is also one of the many reasons you should choose the hospitality industry to develop and open up opportunities. New career!
What is Hospitality Management?
Hospitality management is the management of welcoming and serving services in restaurants and hotels. Currently, hospitality management is considered to be one of the subsets of the hospitality industry.
Each type of hotel or restaurant business usually includes many different important parts operating at the same time to ensure the best quality of service for customers. That's why hospitality management has emerged - the industry that trains managers, directors and coordinators.
Those who manage or are in charge of organizing activities in the hotel to bring the highest revenue to the business will need to make reports related to finance or revenue and expenditure issues,... In addition, they are also required to have a deep understanding of the hospitality industry.
The hospitality industry plays a significant role in the national economy, so today in Vietnam, there are many hospitality management training institutions; that provide learners with the most extensive knowledge about the accommodation business and the necessary skills and operations for hotel operations.
What is the Hospitality Industry?
The hospitality industry in Vietnam is now considered a hospitality service industry in tourism - restaurants - hotels. You may not know that in the hospitality industry, there are many different forms of business development, such as restaurants, hotels, motels, resorts or travel agencies, and spas, ...
With the goal of and oriented to become a spearhead economic sector of the country, the hospitality service industry, Vietnamese businesses are constantly striving to promote their image and attract customers from all walks of life—domestic and international to experience.
Career opportunities in the hospitality industry are extremely open because people today are more and more focused on service and customer care. Learn more about the top 8 reasons to choose the hospitality industry to understand better.
Qualities required to work in Hospitality
The hospitality industry is unique and plays an extremely important role in the long-term development of businesses. The reason is that this job's principal purpose is to bring satisfaction to guests through the best service experiences and make them come back the next time. Therefore, those working in this industry need to meet the following specific criteria:
Extensive knowledge and expertise
Society is developing increasingly, and people's needs are stricter and more selective; Therefore, the market is also increasingly competitive, requiring businesses to have specific strategies to create service quality and meet all customer requirements.
Therefore, businesses in the hospitality industry need to look for a professional management team and staff with extensive knowledge and expertise. That is, people working in this industry need to have a deep understanding of professional knowledge as well as the operations and information related to the hospitality industry, from which to bring effective work performance but also can handle problems quickly and reasonably. This way, customers will feel that the money they spend is worth it and that they are satisfied.
Good soft skills
Soft skills are essential in all industries, including hospitality. The soft skills required in the hospitality industry include problem-solving, communication, teamwork, etc. With good soft skills, workers can complete the job simply and quickly, thereby helping to open up more opportunities for themselves in future career advancement.
Because people working in this industry will have to interact with many other customers. Together. To support customers and make them happy, it is extremely important to cultivate good soft skills. That's why people in this industry must practice daily to upgrade themselves to a complete version.
Energetic and confident
You may not know that the hospitality industry is considered the most dynamic industry in Vietnam and the world. This industry tends to develop more rapidly than before, especially after Covid-19.
Therefore, if you are oriented to pursue jobs in this industry, you should remember that it is necessary to be dynamic, open and confident when communicating with customers. This helps you create good sympathy for your guests and brings customers joy and trust, thereby assisting businesses to grow and develop more.
Exceptional language skills
Hospitality is an industry that requires you to interact with a wide range of customers, both domestic and international. With good foreign language skills, you can easily exchange information; From there, it is also easier to convince customers to choose the products and services of your business. Therefore, good foreign language proficiency will give you an advantage in finding and applying for jobs in this industry.
Good under pressure and meeting all work requirements
Although the hospitality industry is extremely attractive and receives a lot of attention from many subjects, this industry has extremely demanding requirements and even work pressure for people working in the hospitality industry. Branch.
The workload may be a lot, but it will help train you to allocate, organize, and manage your time effectively and reasonably. In addition, this industry also trains employees with high discipline and perseverance at work.
So, to work in the hospitality industry, you need always to improve, learn, train and prepare well mentally to meet all work requirements. The most important thing is to know how to solve, handle all situations and withstand pressure well at work.
Thank you for reading! We’ll continue to bring you the best bits about the industry. Stay tuned!